Terms & Conditions

Session Impressions’ Policy Changes effective: 01.01.2023

How to submit a Support or Change Request

Firstly, all support issues, content and/or change orders (i.e., changes to websites, MS365, RingCentral, Salesforce, etc.) [hereinafter referred to as  “Request”] shall be submitted via email to: support@sessionimpressions.com

Request Timeline

Requests are on a first come first serve basis.  If submitted during Monday thru Friday, these requests will be addressed within 1 to 3 days and up to 5 days if submitted on a holiday or weekend unless otherwise communicated. 

Phone Conversations

Phone conversions are helpful and often add clarity to an issue. However, a specific Request and details can be lost. For this reason, phone conversations will not act as a substitution for a Request or communication of content sent via email.

Content in a Timely Manner

To complete a Request as quickly as possible, it is important to receive content through the appropriate channels in a timely manner. Again, please submit content via email as quickly as possible. Any necessary content not received within 5 days of a change-order request or request from Session Impressions will be given a lower priority or result in the request being closed.

Content Ownership

All content (i.e., video, pictures, icons, text, logos, software, plugins and/or themes) created or obtained by Session Impressions is the property of Session Impressions unless provided by the client.

Conclusion

We thank you for your business and hope that with time these policy changes will help us all to reach our goals in the most efficient and beneficial way. Take care.